We have put a few policies in place with the input from our staff and guests to better serve your needs. 

Cancellation & Deposit Policy

Deposit is required, in the form of a credit card number or personal cheque/money order. Reservation is not confirmed until a "personal cheque" deposit is received and cleared. The balance is due immediately upon check-in.  Should you decide to cancel your reservation for any reason the following shall apply:

Nightly or Weekend Guest Rooms, Cottages

Value of deposit retained is 1 night rate for single night reservation, or 50% of total account for a multiple night/room reservation.

Cancellation fees with more than 7 days notice, in advance of intended arrival:
No charges will apply

Cancellation fees with less than 7 days notice, in advance of intended arrival:No charge, if able to fill the vacancy.  If unable to fill vacancy, 1 night rate for a single night/room reservation, or 50% of total account for a multiple night reservation.

Last minute cancellation fees, or "no-show" fees:
1 night rate for single night/room reservation, or 50% of total account for a multiple night/room reservation

Weekly Suites and Cottages

Value of 50% deposit retained is per unit and per week booked.

Cancellation fees with minimum of 45 days notice, in advance of intended arrival:
An administration fee of $25.00 fee will apply and your deposit will be returned.

Cancellation in less than the minimum 45 days notice, in advance of intended arrival:
An administration fee of $25.00 will apply and the balance of your deposit will be returned to you if we can fill the vacancy, however your deposit will be forfeited in its entirety if we are unable to fill the vacancy.

Last minute cancellation fee, or "no-show" fee:
Your deposit will be forfeit in its entirety and the balance owing on your account for the full rental rate will become due and payable immediately.

Miscellaneous

Pets
We love pets and they are welcome to stay with you in your cottage (please keep them leashed at all times and pickup after them), however the main lodge, including the restaurant, patio and all decks and rooms are designated pet free.

Smoking
Following the lead of most municipalities in Ontario we have designated that all cottages permit smoking but the entire main lodge including all decks, rooms, restaurant, balconies and our store are completely smoke free. 

Swimming
All beaches and shorelines at the resort are unsupervised and children should  be accompanied by a parent or guardian at all times. Swimming is at your own risk.

Lost or Stolen Articles
Whitestone Lake Resort will not be held responsible for lost or stolen items.  Please keep your valuables with you or locked in your vehicle at all times.

Rate Changes
All rates, fees and/or programs are subject without notice.